Refund policy

We want you to love your VividGlow Beauty order. If something isn't right, here's how we'll make it right.

30-Day Returns — You have 30 days after delivery to request a return. Items must be unopened, unused, and in original packaging. For hygiene and safety, opened or used cosmetics can't be returned unless they arrived damaged, defective, or incorrect.

Damaged, Defective, or Wrong Item — Contact us within 48 hours of delivery with a photo, and we'll send a free replacement or full refund — no return shipment needed.

How to Start a Return — Email vividglowbeautysupport@gmail.com with your order number and reason. If approved, we'll email you the return address and instructions. Returns sent without approval can't be accepted. Return shipping on non-defective items is the customer's responsibility.

Refunds — Once we receive and inspect your return, we'll notify you of approval. Approved refunds go to your original payment method within 10 business days.

EU 14-Day Cooling-Off — Orders shipped within the EU may be cancelled or returned within 14 days for any reason. Items must be unopened, unused, in original packaging, with proof of purchase.